Coronavirus COVID-19 Status Updates
NOTE: Governments are considering warehousing and chemical manufacturing an essential sector to the supply chain thus far, No states are requiring them to oblige to the mandatory shut down of operations.
FACTORY RESTRICTIONS: a) We only accept will call pick-up orders by appointment and only when absolutely necessary. We suggest choosing a delivery method that best suits your needs. b) We restrict entry and observe a minimum 6' distancing with LTL/FTL and parcel freight drivers. New procedures for pickup, delivery, and signatures have been implemented.
EMPLOYEE SAFEGUARDS: a) All non-essential travel including conferences, trade shows, sales meeting, etc., have been postponed. b) Employees showing symptoms of being ill will self isolate until symptoms are gone. If symptoms are prolonged longer than 3 days, they will be instructed to call a physician for instructions. c) Employees are furnished facemasks, nitrile gloves, hand sanitizer, and disinfectant wipes or spray. Surfaces our regularly disinfected throughout the day. All inbound packages are disinfected before delivering to office personnel.
CUSTOMER SERVICE & DELIVERY: Our added operational safeguards along with increased levels of orders, phone calls, and customer care under these challenging times, has resulted in busier than normal work loads. Often times phones calls will go to voice mail and emails may take longer than normal to reply. We ask for your continued patience and understanding. We are thankful that we have the opportunity to serve you and it pains us if we cannot respond in a timely manner, but rest assured, your needs are very important to us. We are all in this together our team is doing the very best it can. We appreciate you and thank you for your continued patronage.
OPERATIONAL STATUS UPDATES:
3/31/2020: The State of Arizona, Governor Doug Doucey, announces a "Stay-At-Home" order, except for designated Essential Businesses. We are exempt as an Essential Business and will remain open during this Executive Order to service our other Essential Businesses and those at home catching up on DIY projects.
3/23/2020: Eco Safety Products is fully operational with no reduction to our daily capacity and operating hours. We will remain committed to our customers for on-time delivery.
3/20/2020: Amazon FBA has restricted shipments of our sealer products (Acri-Soy, Eco-Poly, & Eco-Tuff) as they fall under their non-essential category. When these products run out of inventory, this will only affect the 2-Day Prime service. These products will still be available on Amazon and ship from our factory by standard ground. All other products are not affected at this time.